HelpTroubleshooting
Troubleshooting
Fix common issues yourself; escalate when needed.
Contact the AkountFly Team
Reach out to AkountFly support when you need assistance.
Invoice Email Delivery Issues
Troubleshoot invoice email delivery failures.
My bank balance doesn't match AkountFly
Identify if it's a matching issue or a missing transaction.
My bank feed hasn't updated in days
Reconnect your bank to update the feed and fill in missing transactions.
Payment shows unpaid even though I got the money
Match the bank transaction to the invoice.
Reconnect or re-authorise your bank connection
How to refresh an expired bank link using Update bank transactions — often without re-entering credentials.