HelptroubleshootingInvoice Email Delivery Issues
Invoice Email Delivery Issues
Troubleshoot invoice email delivery failures.
beginner· Updated 7/18/2026
If your invoice email fails to send, start by verifying the customer's email address for accuracy. Next, review the Notifications tab in Settings to check the Delivery Log for any specific error messages. If you encounter issues related to SPF/DKIM configuration, use the AI CFO feature to escalate the setup to our support team for assistance.
Step-by-step
- 1Verify email address
Ensure the customer's email address is correctly entered in the system.
- 2Check Delivery Log
Go to Settings and open the Notifications tab to review the Delivery Log for error messages.
- 3Escalate SPF/DKIM issues
If SPF/DKIM is misconfigured, use AI CFO to escalate the issue to support.
Ensure your domain's DNS settings are correctly configured for SPF/DKIM.
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