A pay run will not approve - what the blockers mean
Registrations, GL accounts and journal balance checks that must pass before 'Approve & Post GL'.
Blockers are listed on the run in plain English with a link to the page that fixes each one.
Step-by-step
- 1Registrations
Payroll → Settings → Registrations: HMRC PAYE + Accounts Office refs (GB), KRA PIN / NSSF / SHA (KE), SARS PAYE / UIF / SDL (ZA), GRA TIN / SSNIT (GH), TRA TIN / NSSF / WCF (TZ), URA TIN / NSSF (UG), FIRS TIN / PenCom / NSITF / NHF / State IRS PAYE IDs (NG), US state withholding + SUI account and rate per work state.
- 2GL accounts
If a statutory liability or expense account is missing the run shows 'GL health' with a Fix button that creates the standard accounts.
- 3Journal balance
The salary journal must balance; if it does not, the run explains the difference. Re-run the period after fixing employee setup.