Terms of Service

1. Who we are and how to read these Terms

These Terms of Service (the "Terms") are a binding agreement between you and AkountFly Technologies Limited, a company registered in England and Wales with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom ("AkountFly", "we", "our" or "us"). They govern your access to and use of the AkountFly website, web application, progressive web app, mobile wrappers, APIs, AI assistants and all related services (together, the "Service").

By creating an account, clicking "I agree", or using the Service, you confirm that you have read, understood and accepted these Terms and our Privacy Policy. If you use the Service on behalf of a company, partnership, trust or other organisation (a "Business"), you confirm you have authority to bind that Business, and "you" refers to both you and the Business.

If you do not agree to these Terms, you must not use the Service.

2. What the Service is (and is not)

AkountFly is a cloud accounting and finance platform for small and medium-sized businesses operating in Nigeria, the United Kingdom, the United States and other supported regions. Depending on your plan and region, the Service may include:

• Double-entry general ledger, chart of accounts, journals and period close;
• Invoicing, bills, quotes, credit notes, customer and vendor ledgers and settlement tracking;
• Bank feeds and statement uploads, including Open Banking / Plaid connections and card, mobile-money or payment-gateway feeds, with AI-assisted classification, matching and automated posting;
• Special items such as loans, investments, prepayments, deferred revenue and fixed assets, with automated interest, amortisation and depreciation schedules;
• Multi-currency accounting with daily exchange rates and functional-currency reporting;
• Payroll for supported regions, including statutory calculations, payslips and payroll journals;
• Tax tracking and annual income tax computation memos, including deferred tax estimates;
• Financial statements, management reports, insights, KPIs and exports (PDF, CSV, Excel);
• AI Co-pilot, AI CFO and other generative-AI features that answer questions, draft documents and suggest accounting treatment;
• Online payment collection via integrated payment processors, and team / accountant access.

3. Eligibility, accounts and security

• You must be at least 18 years old and legally able to enter into contracts.
• You must provide accurate, current and complete registration and billing information and keep it up to date.
• You are responsible for all activity under your account and for keeping your password, passkeys, one-time codes, API keys and devices secure. Tell us immediately at team@akountfly.com if you suspect unauthorised access.
• Each individual must use their own login. Sharing credentials is prohibited. You may invite team members, accountants and advisers through the Service; you are responsible for the roles and permissions you grant them and for their compliance with these Terms.
• We may require identity, business or tax-registration verification before enabling certain features (for example payment collection, payroll or bank connections) and may suspend features if verification fails.

4. Plans, free trial and feature tiers

The Service is offered on subscription tiers (currently Starter, Growth and Pro) with regional pricing in NGN, GBP or USD. Features, usage allowances, numbers of businesses, users, bank connections, payroll employees and AI usage vary by tier and are described on the pricing page and in-app at the time of purchase. We may gate specific features (for example payroll) to a minimum tier.

Free trial. New Businesses may be offered a free trial (currently 3 days, unless otherwise stated at sign-up). The trial gives access to the selected tier so you can evaluate it. At the end of the trial your subscription converts to a paid plan and your payment method is charged, unless you cancel before the trial ends. One trial per Business; we may refuse or end trials that we reasonably consider abusive.

Upgrades and downgrades. Upgrades take effect immediately and are charged on a pro-rated basis for the remainder of the current billing period. Downgrades take effect at the end of the current billing period; features above the new tier become read-only or unavailable from that date. You are responsible for ensuring the lower tier meets your needs (for example that employee counts or bank connections fit within its allowances).

5. Fees, billing and taxes

• Subscriptions are billed monthly, in advance, to the payment method on file. We do not currently offer annual plans; if we introduce other billing periods in future, their terms will be shown at the point of purchase. Payments are processed by our payment partners (currently Stripe for GBP/USD and Paystack for NGN). We do not store full card numbers.
• Subscriptions renew automatically each month at the then-current price for your tier until cancelled. We will give you at least 30 days' notice of any price increase affecting your next renewal.
• If a payment fails we will retry and notify you. If payment remains outstanding we may place the account in a restricted (read-only) state, suspend features or cancel the subscription. You remain liable for amounts due.
• Fees exclude VAT, GST, sales and withholding taxes unless stated. Where we are required to charge tax it will be added to your invoice. Where you are required to withhold tax, you must gross up so that we receive the full invoiced amount, unless we agree otherwise in writing.
• Usage-based or add-on charges (for example additional payroll employees, additional businesses, AI usage beyond plan allowances, or payment-processing fees charged by our partners) are described at the point of use and billed in arrears or deducted as stated.
• Reactivation after lapse. If a subscription lapses and you later reactivate it, we may charge a reactivation fee and a per-transaction catch-up fee for bank transactions imported during the lapsed period, at the rates shown in-app for your tier and region before you confirm.
• Promotional credits, coupons and referral rewards are non-transferable, have no cash value, may be withdrawn if misused and expire as stated.

6. Cancellation and refund policy

Cancellation. You may cancel at any time from Settings → Billing or by emailing team@akountfly.com. Cancelling during a free trial ends access immediately and nothing is charged. Cancelling a paid plan stops future renewals; your access continues until the end of the period you have already paid for, after which the account moves to a limited read-only state (see section 17).

Our general position. Because the Service is delivered immediately and continuously, subscription fees are non-refundable once a billing period has begun, except as set out below or where the law gives you a right we cannot exclude.

• 14-day money-back guarantee on first payment. If you are a new paying customer and are not satisfied, email us within 14 days of your first successful subscription charge and we will refund that charge in full. This applies once per Business and does not apply to renewals, upgrades, add-ons, usage charges or reactivation fees.
• Mid-month cancellation. If you cancel after the 14-day window, the current month is not refunded or pro-rated; your access simply continues to the end of the month you have paid for and no further charges are made.
• Billing errors and duplicate charges. We will refund any amount charged in error, charged twice, or charged after a valid cancellation, as soon as we verify it.
• Extended outage. If the core Service is unavailable because of a fault on our side for more than 72 consecutive hours in a billing period (excluding scheduled maintenance, third-party outages such as banks, payment processors or AI providers, and force-majeure events), you may request a pro-rated credit for the affected days.
• Consumers. If you are a consumer in the UK or EU and the Service is not for business purposes, you have a statutory 14-day right to cancel from the date of purchase. By starting to use the Service during that period you ask us to begin supplying it immediately and accept that, if you then cancel, we may deduct a proportionate amount for the service already provided. Nothing in these Terms affects your statutory rights.
• What is not refundable. Payment-processing fees charged by Stripe, Paystack or your bank; third-party costs incurred on your behalf; reactivation and catch-up fees once reactivation has been completed; AI usage already consumed; and fees for periods during which your account was suspended for breach of these Terms.
• How refunds are paid. Approved refunds are returned to the original payment method within 5–10 business days of approval (timing thereafter depends on your bank or card issuer). We cannot refund to a different account or in a different currency; exchange-rate differences are not reimbursed.
• Chargebacks. Please contact us before raising a dispute with your bank — most issues are resolved within two business days. If a chargeback is raised for a charge that was valid under these Terms, we may suspend the account until the matter is resolved and recover any dispute fees we incur.

7. Acceptable use

You agree not to, and not to allow anyone else to:

• Use the Service for any unlawful purpose, including money laundering, terrorist financing, tax evasion, fraud, sanctions evasion or the concealment of the true nature of transactions;
• Record transactions, issue invoices or produce payslips, statements or tax computations that you know to be false or misleading;
• Connect bank accounts, cards, wallets or payment accounts that you are not authorised to access;
• Upload malicious code, probe or test the vulnerability of our systems, circumvent authentication or rate limits, or interfere with other customers' use of the Service;
• Scrape, crawl, copy, resell, sublicense, rent, time-share or white-label the Service, or use it to build a competing product;
• Reverse-engineer, decompile or attempt to extract source code, models, prompts or training data, except where the law expressly permits;
• Use automated means to create accounts or to use the AI features in a manner that exceeds plan allowances or is designed to extract bulk outputs;
• Use the AI features to generate content that is defamatory, discriminatory, infringing, or that impersonates another person or organisation;
• Remove or obscure any proprietary notices, or use our name, logos or trade marks without our written consent.

We may investigate suspected breaches and may suspend or terminate accounts, remove content and cooperate with law-enforcement or regulators where we reasonably believe this is required.

8. Your data, our licence, and your responsibilities

You own your data. You retain all rights in the financial records, documents, transactions, contacts, payroll information and other content you or your authorised users enter or connect to the Service ("Customer Data"). You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display and create derivative works of Customer Data solely to provide, secure, support and improve the Service in accordance with these Terms and the Privacy Policy.

Your warranties. You warrant that you have all rights, consents and lawful bases (including from your employees, customers and suppliers) needed to upload Customer Data and to allow us to process it; that Customer Data does not infringe any third party's rights; and that you will keep your own back-ups of essential records.

Aggregated and de-identified data. We may use data that has been aggregated or de-identified so that it no longer identifies you or any person, to operate, benchmark, train and improve the Service and our AI models, and to publish industry insights. We will not sell your personal data.

Record keeping. You are responsible for retaining accounting records for the periods required by law in your jurisdiction (for example six years in the UK and Nigeria; generally at least three to seven years in the US). The Service helps you keep records but is not a substitute for your statutory obligations.

9. Bank feeds, Open Banking and payment data

• Bank and card connections are provided through regulated third-party account-information providers (for example Plaid or Open Banking APIs) or through your payment processor (for example Paystack). By connecting an account you authorise us and our providers to access and import your account information, transaction history and balances for as long as the connection remains active, and you agree to the providers' terms.
• You are responsible for ensuring you are an authorised user of each connected account and for disconnecting accounts you no longer wish to share. Connections may need periodic re-authentication under bank or regulatory rules.
• Bank data is imported as supplied by your bank. We do not guarantee that feeds are complete, timely or free of bank-side errors, duplicates or reversals. You must reconcile your books against your bank statements.
• AI classification, document matching and automated posting are suggestions driven by rules, learned patterns and models. Confidence scores are estimates, not guarantees. You can set posting thresholds, review and correct any posting, and reverse automated journals. You are responsible for the final treatment recorded in your ledger.
• Statement uploads (PDF, CSV, images) are parsed using OCR and AI; extracted figures must be checked by you before relying on them.

10. AI features (Co-pilot, AI CFO and document generation)

The Service includes generative-AI features powered by our own models and third-party model providers. In using them you acknowledge that:

• AI outputs are probabilistic and may be inaccurate, incomplete, out of date or inconsistent with your jurisdiction's rules. They are not professional advice (see section 2) and must be reviewed by you before any reliance, filing, payment, posting or distribution.
• AI features answer using your Customer Data and, where you have enabled them, your connected integrations. Prompts, context and outputs are processed by us and by model providers under contractual confidentiality and data-protection terms; we do not permit providers to train their general models on your data.
• Documents produced by the AI (for example memos, pitch decks, fundraising documents, letters) are drafts. You are responsible for the final content, for any representations made to third parties, and for compliance with securities, consumer, employment and other laws when you use them.
• AI usage may be subject to fair-use or plan allowances. We may throttle, queue or require an upgrade when allowances are exceeded.
• You retain ownership of outputs generated from your Customer Data to the extent permitted by law, subject to third-party rights and our rights in the underlying Service. Similar outputs may be generated for other customers.
• You must not use AI features to produce content that is unlawful or that breaches section 7, or to attempt to extract system prompts, model weights or other customers' data.

11. Payroll

• Payroll calculations (for example PAYE, National Insurance, pension contributions, NHF, NSITF, PenCom, federal and state withholding, FICA and similar) are based on the rules, rates and thresholds configured in the Service and the employee data you enter. You must check that employee details, tax codes, filing status, allowances and start/leave dates are correct before each pay run.
• Unless a filing or payment service is expressly stated to be included for your region, AkountFly does not file returns with, or make payments to, HMRC, the IRS, state agencies, FIRS, state internal revenue services, pension administrators or any other authority. You remain the employer of record and are solely responsible for registrations, filings, payments, deadlines, penalties and interest.
• Statutory rates change. We aim to update them promptly, but you must verify that the rates applied to a pay run are correct for the pay date.
• Payslips and reports are generated from your data and are provided to you for onward distribution to your employees; you are the controller of employee personal data and must handle it lawfully.

12. Tax computations and reports

Annual income tax computation memos, deferred-tax estimates, capital allowance / depreciation schedules, VAT and withholding-tax tracking and financial statements are produced from your ledger using the rules and elections configured in the Service. They are management tools and starting points for your advisers. They are not filed returns, do not constitute an audit or assurance opinion, and may not reflect every rule, relief, election or ruling applicable to your circumstances. You, or your appointed adviser, remain responsible for reviewing, adjusting and filing.

13. Payment collection and third-party services

• If you enable online payment collection on invoices, payments are processed by third-party processors (for example Stripe or Paystack) under their own terms, onboarding, KYC and fee schedules, which you must accept directly with them. We are not a party to the payment transaction, do not hold your funds and are not responsible for processor decisions, holds, reserves, payout timing or fees.
• The Service integrates with other third-party services (banks, FX-rate providers, email delivery, calendar, storage, AI providers, app stores). Your use of those services is governed by their terms. We are not responsible for their availability, accuracy or conduct, and changes to their APIs may affect features without notice.
• Links to third-party websites are provided for convenience and do not imply endorsement.

14. Accountants, advisers and multi-business access

You may invite external accountants or advisers to your Business, and accounting practices may manage several client Businesses from one login. The inviting Business controls the permissions it grants and may revoke them at any time. Advisers must only access Businesses they are authorised to work on, must keep client data confidential, and are responsible for their own professional obligations. Where a practice pays for client subscriptions, the practice is responsible for the fees and the client Business remains the owner of its Customer Data.

15. Intellectual property and feedback

The Service — including software, models, prompts, designs, templates, chart-of-account libraries, tax and payroll rule sets, documentation, trade marks and logos — is owned by AkountFly or its licensors and is protected by copyright, trade-mark, database and other laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes during your subscription in accordance with these Terms. All rights not expressly granted are reserved.

If you send us feedback, suggestions or ideas, you grant us a perpetual, irrevocable, royalty-free licence to use them without obligation to you.

16. Beta features, changes and availability

• We may offer features labelled beta, preview, early access or similar. These are provided "as is", may be changed or withdrawn at any time, may have reduced support and are excluded from any service-level commitments.
• We continuously improve the Service and may add, modify or discontinue features. If we discontinue a material feature that you are paying for, we will give reasonable notice and, where appropriate, a pro-rated credit.
• We aim for high availability but do not guarantee uninterrupted or error-free operation. Planned maintenance will, where practical, be notified in-app or by email in advance. Scheduled jobs (for example interest accruals, depreciation, recurring postings, bank syncs and reminders) run on a best-efforts basis and you should verify they have completed.
• You are responsible for your own internet access, devices and browser or app versions; some features may not be available on all devices or app-store wrappers.

17. Suspension, termination and what happens to your data

By you. You may cancel at any time (section 6). You may also delete your Business or account from Settings, which permanently deletes Customer Data after the retention period below.

By us. We may suspend or terminate your access, in whole or in part, with immediate effect if you materially breach these Terms, fail to pay, present a security or legal risk, or if we are required to by law or by a payment or banking partner. We may also terminate for convenience on at least 30 days' written notice, in which case we will refund any prepaid fees for the period after termination.

Read-only period and export. When a paid subscription ends, the Business moves to a limited read-only state for 60 days. During this time you can log in, view and export your data (PDF, CSV, Excel and general-ledger exports) but cannot add or modify records. After 60 days we may permanently delete Customer Data, except where we must retain it for legal, regulatory, security or accounting purposes, and except for aggregated / de-identified data. It is your responsibility to export your records before deletion.

Sections that by their nature should survive termination (including fees owed, intellectual property, disclaimers, limitation of liability, indemnities and governing law) will survive.

18. Confidentiality and security

We will keep Customer Data confidential and will protect it using appropriate technical and organisational measures, including encryption in transit and at rest, access controls, logging and regular back-ups. Details of how we process personal data, our sub-processors and your rights are in our Privacy Policy, which forms part of these Terms. Where you require a data processing agreement for GDPR / UK GDPR purposes, our standard DPA is available on request from team@akountfly.com.

No system is completely secure. You must use strong authentication, restrict user permissions appropriately and notify us promptly of any suspected incident. We will notify you without undue delay of any personal-data breach affecting your data where the law requires.

19. Disclaimers

Except as expressly stated in these Terms, the Service is provided "as is" and "as available", and we exclude all warranties, conditions and representations, whether express, implied or statutory, to the fullest extent permitted by law — including implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement and uninterrupted or error-free operation.

In particular, we do not warrant that any output of the Service (including AI outputs, bank-feed classifications, payroll calculations, tax computations or financial statements) is accurate, complete, compliant or suitable for filing, lending, investment, audit or any other purpose. You use the Service and rely on its outputs at your own risk and are responsible for independent verification.

20. Limitation of liability

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

Subject to that, to the fullest extent permitted by law:

• Neither we nor our affiliates, suppliers or licensors will be liable for any indirect, consequential, special, incidental, exemplary or punitive loss, or for loss of profits, revenue, business, goodwill, anticipated savings or data, or for business interruption, however arising (including negligence).
• We will not be liable for any tax, penalty, interest, fine, surcharge or late-filing charge imposed by any authority, or for any loss arising from reliance on AI outputs, automated postings, payroll or tax results without review by you or your adviser.
• We will not be liable for losses caused by third-party services (banks, payment processors, account-information providers, AI model providers, app stores), by your failure to keep your account secure or your data backed up, or by events beyond our reasonable control.
• Our total aggregate liability to you arising out of or in connection with the Service and these Terms in any 12-month period will not exceed the greater of (a) the fees you paid to us in the 12 months before the event giving rise to the claim and (b) £100 (or the equivalent in your billing currency).

You acknowledge that the fees reflect this allocation of risk and that we would not provide the Service on these terms without these limitations.

21. Indemnity

You will defend, indemnify and hold harmless AkountFly, its affiliates and their officers, employees and agents from and against all claims, losses, liabilities, costs and expenses (including reasonable legal fees) arising from: (a) your Customer Data or your use of the Service in breach of these Terms or applicable law; (b) your employees', customers', suppliers' or advisers' claims relating to your use of the Service, including payroll and tax matters; (c) your breach of third-party terms (including bank, Open Banking and payment-processor terms); or (d) your infringement of any third-party right.

22. Sanctions, anti-money-laundering and export control

You represent that neither you nor your Business, owners or directors are the subject of sanctions administered by the UK, EU, US (OFAC) or UN, or located in a comprehensively sanctioned territory, and that you will not use the Service in breach of sanctions, anti-bribery, anti-money-laundering or export-control laws. We may screen customers and transactions, request information, delay or decline services, and report to authorities where legally required.

23. Governing law and dispute resolution

These Terms and any dispute or claim (including non-contractual disputes) arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that (a) we may seek injunctive or equivalent relief in any jurisdiction to protect our intellectual property or confidential information, and (b) if you are a consumer resident in another country you may also rely on the mandatory consumer-protection laws, and bring proceedings in the courts, of that country.

Talk to us first. Before starting formal proceedings, you agree to contact us at team@akountfly.com describing the dispute, and both of us will try in good faith to resolve it within 30 days. Where required by law, we will also engage with the relevant alternative-dispute-resolution body.

24. Changes to these Terms

We may update these Terms from time to time to reflect changes to the Service, the law or our business. For material changes we will give at least 30 days' notice by email and/or an in-app notice before they take effect; for changes that are legally required or that reduce your obligations, shorter notice may apply. The "Last updated" date at the top shows the current version. If you continue to use the Service after a change takes effect you accept the updated Terms; if you do not agree, you may cancel under section 6 before the effective date and we will refund any prepaid fees for the period after cancellation.

25. General

• Entire agreement. These Terms, the Privacy Policy, any order form, and any DPA together form the entire agreement between us and supersede prior agreements relating to the Service.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign them to an affiliate or to a successor in a merger, acquisition or sale of assets, with notice to you.
• Notices. We will send notices to the email address on your account or in-app. You may send notices to team@akountfly.com or to our registered office. Notices are deemed received 24 hours after an email is sent or 3 business days after posting.
• Force majeure. Neither party is liable for failure or delay caused by events beyond its reasonable control, including internet or utility failures, acts of third-party providers, labour disputes, epidemics, government action or natural disasters.
• Severability and waiver. If any provision is held unenforceable it will be modified to the minimum extent necessary and the remainder will remain in effect. A failure to enforce a right is not a waiver of it.
• No third-party rights. Except for our affiliates and indemnified persons, no third party may enforce any term of this agreement.
• Relationship. We are independent contractors; nothing creates a partnership, agency, fiduciary or employment relationship.
• Language. These Terms are written in English; any translation is for convenience and the English version prevails.

26. Contact us

Questions about these Terms, billing or refunds: team@akountfly.com.

AkountFly Technologies Limited · 128 City Road, London, EC1V 2NX, United Kingdom.